100cuci Privacy Policy – Malaysia Member Personal Data Protection

1 Information We Collect

When you register and use the 100cuci platform, we collect information needed to provide you with a secure, personalized, and high-quality service. We only collect data that is strictly necessary — nothing more.

Information you provide directly:

• Identity information: Full name, identity card number (MyKad), date of birth, and gender submitted during the registration and KYC verification process.
• Contact information: Email address, mobile number, and full mailing address that you registered with.
• Financial information: Bank account number, bank name, and e-wallet details used for deposits and withdrawals. We do not store full credit or debit card numbers in our system.
• Verification documents: MyKad copy, bank statements, or other documents requested during the KYC process to meet legal compliance requirements.

Information collected automatically:

• Log data: IP address, browser type, operating system, pages visited, and access timestamps are automatically recorded when you use our platform.
• Device data: Unique device identifiers, device model, and operating system information to enable an optimized gaming experience.
• Game activity data: Betting records, wins, losses, and transaction history retained for compliance, dispute resolution, and responsible gaming monitoring purposes.
• Location data: General location information based on your IP address to ensure you are accessing the platform from a permitted location.

2 How We Use Your Data

Every piece of data we collect is used for clearly defined and legitimate purposes. 100cuci does not use your data for any purpose beyond the scope stated below without first obtaining your additional consent.

• Account management: To create, verify, and manage your member account, including the login process, password resets, and identity verification.
• Transaction processing: To accurately and securely process deposits, withdrawals, and bonus payments through supported payment channels.
• Service communications: To send important notifications regarding your account, security updates, and policy changes you need to be aware of.
• Marketing (with consent): To send promotional information, exclusive offers, and the latest 100cuci news — only to members who have consented to receive marketing communications.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, system abuse, and any actions that violate the platform's Terms & Conditions.
• Responsible gaming: To monitor gameplay patterns and identify members who may need support related to problem gambling, in line with our commitment to responsible gaming.
• Platform improvement: To analyze usage patterns in aggregate and anonymized form in order to improve the performance, design, and functionality of the 100cuci platform.

3 Sharing Information with Third Parties

100cuci takes your trust seriously. We do not sell, rent, or disclose your personal information to any third party for their own marketing or commercial purposes. However, there are limited situations where data sharing is necessary:

• Payment service providers: Data required to process transactions is shared with approved payment processors under strict confidentiality agreements.
• Technical service providers: Infrastructure providers, cloud platforms, and cybersecurity services that help us operate the platform may have limited access to your data within the scope of their services only.
• Legal authorities: We may be required to disclose information to law enforcement agencies, regulatory bodies, or courts pursuant to a valid court order or applicable legal requirement.
• Fraud investigators: In cases involving fraud, money laundering, or suspected criminal activity, relevant data may be shared with the appropriate authorities to facilitate investigations.

4 Cookies & Tracking Technologies

100cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

• Essential cookies: Required for core platform functions such as login session authentication, security, and basic preference settings. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Helps us understand how members use the platform — which pages are visited most, time spent, and any errors encountered — so we can make continuous improvements.
• Functional cookies: Saves your preferences such as language, theme, and display settings so you don't have to reconfigure them every time you log in.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of some 100cuci platform features. For more information on managing cookies, refer to your browser's help documentation.

5 Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data: For as long as your account remains active, and for any additional period required by legal compliance obligations following account closure.
• Transaction records: Retained for a minimum of 7 years from the transaction date, in line with Malaysia's financial and tax legal requirements.
• KYC documents: Retained for the period specified by the relevant regulatory body, typically between 5 and 7 years after account closure.
• System log: Retained for 12 months for security and technical troubleshooting purposes.

When data is no longer needed and there is no legal requirement to retain it, 100cuci will securely delete or anonymize it using industry-recognized methods.

6 Your Privacy Rights as a Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our platform's commitments, you have the following rights regarding your personal data:

Requests relating to your privacy rights will be processed within 14 business days. We may require identity verification before processing any request to ensure the security of your data.

7 Data Security

100cuci continually invests in security infrastructure to ensure your data is always protected from unauthorized access, loss, or misuse. Our key security measures include:

• 256-bit SSL encryption: All data in transit is protected with bank-grade TLS/SSL protocols, ensuring your information cannot be intercepted during transmission.
• Two-factor authentication (2FA): An extra layer of security that requires verification through your device in addition to your password, protecting your account from unauthorized access.
• 24/7 Monitoring: A continuous security monitoring system that detects and responds to any suspicious activity in real time.
• Role-based access control: 100cuci staff only have access to the data required to perform their duties. All access is logged and audited on a regular basis.
• Periodic penetration testing: We conduct regular security testing by independent security experts to identify and address any system vulnerabilities.

While we take all reasonable measures to protect your data, no security system can guarantee 100% absolute protection. We encourage you to also take proactive steps to safeguard your account, including using a strong, unique password and enabling 2FA.

8 Children's Privacy

The 100cuci platform is strictly for users aged 18 and above. We do not knowingly collect or store any personal information from individuals under the age of 18.

If we discover that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account. Parents or guardians who have reason to believe their child has registered on our platform are encouraged to contact our support team right away.

9 Links to Other Websites

The 100cuci platform may contain references to other websites or services related to our offerings. Please note that this Privacy Policy applies exclusively to the 100cuci platform.

We are not responsible for the privacy practices of external websites you may access through our platform. We encourage you to read and understand the privacy policy of each website you visit separately.

10 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:

We are committed to handling every privacy-related inquiry with seriousness and transparency. Your trust is the foundation of our relationship, and we will never take this responsibility lightly.