100cuci Malaysia Platform Terms and Conditions of Use

1 Acceptance of Terms and Conditions

By accessing, registering for, or using any part of the 100cuci platform — whether via the website, mobile app, or any other digital channel — you confirm that you have read, understood, and agree to be bound by all provisions set out in these Terms and Conditions.

This agreement is a legally binding contract between you ("Member") and 100cuci ("Platform"). If you disagree with any part of these Terms and Conditions, you are advised not to use our platform and to contact our support team for further clarification before making any decisions.

2 Member Eligibility

To register and use 100cuci services, you must meet all of the following eligibility requirements without exception:

• Age: You must be at least 18 years of age. We conduct strict age verification through our KYC (Know Your Customer) process and reserve the right to request identity verification documents at any time.
• Location: You must be accessing the platform from a location where the use of online entertainment platforms such as 100cuci is permitted under applicable local laws.
• Legal capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any legal restrictions that would prevent your participation.
• Non-staff: 100cuci staff, their immediate family members, and business partners directly involved in the operation of the platform are not permitted to register as members.
• One account only: Each individual is only permitted to hold one active account. Duplicate registrations are a serious violation and may result in the closure of all associated accounts without any refund.

100cuci reserves the right to request proof of identity, proof of address, or other supporting documents at any stage as part of our KYC compliance process. Failure to provide the required documents within the stipulated timeframe may result in temporary suspension or permanent closure of your account.

3 Registration & Account Management

During registration, you are required to provide accurate, complete, and up-to-date information. Any false, misleading, or incomplete information provided during registration or at any time thereafter may result in immediate account closure and freezing of associated funds pending investigation.

• Password: You are solely responsible for keeping your account password confidential. 100cuci will not be liable for any losses arising from unauthorized access resulting from your own failure to safeguard your password.
• Two-step verification (2FA): We encourage and support the use of 2FA on all accounts to enhance security. Enable this feature from your account security settings.
• Personal information: Any changes to personal information such as phone number, email, or address must be reported to our support team promptly to ensure our records remain accurate.
• Account verification: Before your first withdrawal is processed, you may be required to complete a full identity verification process. This is a standard procedure to protect both you and the platform from misuse.

4 Deposits, Withdrawals & Payments

100cuci supports a wide range of payment methods popular among Malaysian users, including FPX, Touch 'n Go eWallet, GrabPay, Maybank, CIMB, RHB, and Public Bank. All transactions are processed through systems protected with 256-bit SSL encryption.

• Minimum deposit: The minimum deposit is RM20 and will be credited to your account within minutes upon payment confirmation.
• Withdrawal: 100cuci processes withdrawals in under 5 minutes after a request is submitted — 24 hours a day, 7 days a week, including public holidays.
• Withdrawal methods: Funds may only be withdrawn to the same payment method used for the deposit, or to a verified bank account held in the same member's name.
• Withdrawal limits: Daily and weekly withdrawal limits apply. Details of current limits are available on your account page or by contacting our support team.
• Bonus funds: Funds received as a bonus cannot be withdrawn directly until the associated rollover requirements have been fully met.
• Tax: 100cuci is not responsible for any tax obligations that may arise from your winnings. Members are solely responsible for complying with the applicable tax laws in their respective jurisdictions.

5 Bonuses, Promotions & Rewards

All bonuses and promotions offered by 100cuci are subject to the specific terms and conditions stated alongside each offer. The general terms applicable to all promotions are as follows:

• Eligibility: Each promotion has its own eligibility requirements. You must read and fulfil all conditions before claiming any bonus.
• Rollover requirements: All deposit bonuses are subject to rollover (wagering) requirements before a withdrawal can be processed. The rollover rate is clearly stated on each promotion page.
• Validity period: All bonuses have a set validity period. Bonuses not used within that period will expire automatically.
• One bonus only: Unless otherwise stated, only one active bonus is allowed at a time. Claiming a new bonus before meeting the rollover requirements of your current bonus may result in both bonuses being forfeited.
• Bonus abuse: Any attempt to exploit the bonus system — including opening multiple accounts to claim the welcome bonus more than once — is strictly prohibited and will result in cancellation of all bonuses and possible account closure.
• Discretion: 100cuci reserves the right to modify, suspend, or cancel any promotion at any time without prior notice if there is evidence of abuse or unforeseen circumstances.

6 Game Rules & Wins

All games available at 100cuci use a Random Number Generator (RNG) that has been independently audited to ensure genuine fairness and randomness. The outcome of each game is final and cannot be disputed unless there is clear evidence of a verified technical error.

• Technical errors: In the event of a technical error or system failure during a game session, 100cuci reserves the right to cancel or replay the affected bets. Outcomes recorded during a technical disruption may be reviewed and voided.
• Wagering limits: Minimum and maximum wagering limits apply to all games and are clearly stated at each table or gaming machine.
• Winnings verification: 100cuci reserves the right to freeze and investigate unusual winning payments before a withdrawal is processed, particularly for winnings that exceed a specified amount.
• Jackpot wins: Jackpot wins are subject to additional verification and may be processed over a longer period compared to standard withdrawals.

7 Prohibited Conduct

Use of the 100cuci platform is subject to a strict code of conduct. The following activities are strictly prohibited and will result in serious disciplinary action:

• Fraud & manipulation: Any attempt to cheat, manipulate, or exploit technical vulnerabilities in the gaming system is strictly prohibited.
• Multiple accounts: Opening more than one account to obtain additional bonuses or circumvent account restrictions is a serious violation.
• Money laundering: Using the 100cuci platform for money laundering or any other illegal financial activity is prohibited and will be reported to the relevant authorities.
• Game collusion: Colluding with other players to exploit the gaming system or gain an unfair advantage is prohibited, particularly in Live Casino games.
• Unauthorized software use: The use of bots, automation software, or any tool that provides an unfair advantage in games is prohibited and may be detected by our monitoring systems.
• Threats & harassment: Any form of threats, abuse, or harassment towards staff or other members is unacceptable and will result in immediate account closure.

8 Account Closure & Suspension

You may close your account at any time by contacting our customer support team. Any remaining balance in the account (excluding bonus funds that have not met the rollover requirements) will be returned to you via your verified payment method within a reasonable timeframe.

• Closure by member: Account closure requests will be processed within 3–5 business days. You may not open a new account within 30 days of a voluntary closure.
• Suspension by the platform: 100cuci reserves the right to suspend or close your account if there is evidence of a terms violation, suspicious activity, or upon request by a competent authority.
• Self-exclusion: Members who wish to take a break from gaming activity may use the self-exclusion feature available in their account settings. A self-exclusion period cannot be reversed before it expires.

9 Liability Limits & Dispute Resolution

100cuci provides its services on an "as-is" basis and makes no guarantees of uninterrupted availability. We will make every effort to keep the platform running smoothly; however, unforeseen technical disruptions may occur.

• Compensation cap: 100cuci's total liability to any member shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.
• Complaints procedure: All complaints must be submitted through official 100cuci support channels within 30 days of the date of the disputed incident. Complaints received after this period may not be processed.
• Jurisdiction: These Terms and Conditions are governed by applicable law and any disputes will be resolved through the mechanisms established by the relevant regulatory authority.

10 Changes to Terms and Conditions

100cuci reserves the right to modify, update, or improve any part of these Terms and Conditions at any time. Significant changes will be communicated to members via in-platform notifications or registered email at least 7 days before the changes take effect.

Continued use of the 100cuci platform after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree with the changes made, you are advised to stop using the platform and close your account before the changes take effect.

If you have any questions or need further clarification on any part of these Terms and Conditions, 100cuci's customer support team is available in English and Bahasa Malaysia via live chat, 24 hours a day, 7 days a week.